Frequently Asked Questions

Everything you need to know about your 52TOYS order

What is the typical shipping time for international orders?

Orders are generally processed within 1-3 business days. International shipping typically takes 7-15 business days depending on your location and local customs processing.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our tracking portal to monitor your delivery status in real-time.

What is your return policy for blind boxes?

Due to the nature of blind box collectibles, we only accept returns or exchanges if the product is defective or damaged upon arrival. Opened boxes where the internal foil bag has been breached cannot be returned.

Are the products sold on this store authentic?

Yes, this is the 52TOYS Official Store. All products are 100% authentic, original designs produced directly by our manufacturing facilities.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.

What should I do if my item arrives damaged?

Please contact our customer support team within 7 days of delivery with your order number and clear photos of the damaged item and packaging for a replacement or refund.